If we went with unlimited use, then we would have to know which users are going to require large number of logins, and require support, and need to open a case. Every license includes two-day response time, our customer support community, interactive webinars, events, guided journeys, and more. This continues until the case is closed. I have given up waiting and I am looking at alternative solutions for customer portal instead. This is not possible, since we cannot see into the future :-) contact Salesforce Customer Support. In above example, I would expect to pay for infrequent usage for user1, but frequent usage for user2, but I have no way to know who user1 and user2 are going to be in advance. $35/member or $15/login per month. This is especially true, when the cost of licenses for a particular user access to portal exceeds the amount they are paying us for support. On another month we might have many users like user1 in the example above, who login infrequently. Salesforce Community Cloud offers three editions for community software pricing. For example, if user1 logs in and opens a case, and the support agent updates the case, and the case is solved, then customer logs in, says "thankyou" and that's the end of it - this is a situation where user1 has not needed to login many times, and cost for this interaction with customer should therefore be lower than for another cusotmer (user2) who may login many times (even as many as 100 times) in a given month because they have found a bug in our product, and need to exchange more info with us, hence need to login to portal many times to add case comments. Get in touch for a Free Consultation to find the perfect Salesforce pricing plans for your business. Salesforce Pricing Model is a per user per month system, starting at $25. Sign up to join this community ]+).na138.visual.force.com","auraDomain":"appexchange.lightning.force.com","orgPreferences":[{"index":257,"name":"TabOrganizer","value":true},{"index":113,"name":"GroupTasks","value":true}],"isDefaultNetwork":false,"timeFormat":"h:mm a"}); To help us process your request as quickly as possible, please fill out the form below describing the situation. The reason is many vendors have different pricing model for full blown Salesforce users vs Community (customer and partner portal) users. Communities can also be customized to use your … We don't close a case unless customer is happy with the answer given. We don't want to pay for portal licenses that are not required. Customer Community License Cost Approx. San Francisco, CA 94105 Find Salesforce's Experience Cloud pricing for all plans, Customer Community, Partner Community, and Employee Apps. Thanks for your merge suggestion. For customer portel licenses you have to contact Salesforce account manager, they can provide you special prices based on number of licenses you need ranging from $3/user- $8/user. We don't want to pay for portal licenses that are not required. $25/member or $10/login per month. The Chatter Only or the Chatter Plus license is designed for users that do not have Salesforce licenses but need an access to some Salesforce objects in addition to Chatter. Salesforce Essentials — $25/user/month. Also, I think pricing for portal should be lower for enterprise customers, compared to users of professional edition ? The Landmark © One Market St., With the current pricing models available, this is not possible, and the pricing is quite unpredictable, which is not very good. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it. Community Cloud offers pricing editions for every need. The Landmark © One Market St., Thanks, Tim It is the best selection if there are thousands or millions of users in the community. - 10 years ago, Manu Dewan Also, I think pricing for portal should be lower for enterprise customers, compared to users of professional edition ? 1. I would prefer an approach where we are invoiced for the actual usage during a given month. 5 answers Is there any affordable license that will access to activities, contacts, accounts and custom object other than Force.com Enterprise App License? Idea has been posted. Customer Community License: The Customer community license is best for the customer portal or peer-to-peer forum. Salesforce provides you the framework to extend your organization to external communities like customers and partners. Compare Salesforce product features, benefits and costs, across any edition including Essentials, Professional, Enterprise or Unlimited. ... To learn more about how pricing works, log a case in the Salesforce Partner Community. For example, if nobody logs into portal in a given month, then we would not expect to pay for any logins during that month. Similarly, we might have many users like user2 who logon to portal many times because they are having difficulty with a new feature we have added to the product. We recognize that customer communities needs are different for all companies. ©Copyright 2000- 1. - 12 years ago. Mobile Community license: For each partner or customer community member completing forms on a mobile device, such as a phone or tablet, in the field. The recording explains how the LMA works, as well as best practices and tips. The pricing starts from 75 USD up to 300 USD/a month per user depending on the edition. Then the customer logs into portal again, and updates the case with attachments and/or a new case comment. Salesforce takes abuse situations very seriously. Currently if customer wants 50 licenses for internal users and 300 for community, we grant them 350 licenses, with discounted rate for community users. These price are for single user licenses. if(!window.sfdcPage) { window.sfdcPage = new ApexDetailPage(); }UserContext.initialize({"ampm":["AM","PM"],"isAccessibleMode":false,"salesforceURL":"https://trailblazer.salesforce.com?refURL=http%3A%2F%2Ftrailblazer.salesforce.com%2FideaView","dateFormat":"M/d/yyyy","language":"en_US","locale":"en","dateTimeFormat":"M/d/yyyy h:mm a","labelLastModified":"1607036952000","today":"12/12/2020 5:51 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PLEASE  can we have a published explanation of the rules and regulations governing licensing and pricing!! When do you use a VAR license vs an OEM license? When a customer logs onto our portal, and opens a case, we update the case with initial response, and the customer gets an email. contact Salesforce Customer Support. Customer community login licenses is for logins-per-month pricing i.e you purchase logins that is allowed for a month for any number of users. They do not have a free version. Proposal for improved Customer Portal pricing. Force.com User License Pricing 1 answers Get free trial for Force.com account 5 answers Pricing & Edition Strategy - WHY NOT ONLY USE ONE-APP??? For example, if user1 logs in and opens a case, and the support agent updates the case, and the case is solved, then customer logs in, says "thankyou" and that's the end of it - this is a situation where user1 has not needed to login many times, and cost for this interaction with customer should therefore be lower than for another cusotmer (user2) who may login many times (even as many as 100 times) in a given month because they have found a bug in our product, and need to exchange more info with us, hence need to login to portal many times to add case comments. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. Here is the link for pricing Salesforce.com License Pricing. Seems like a duplicate of http://ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C#skin=adn where Tim has commented as well, Salesforce Trailblazer Community Community. how many users can have that license. As of September 2013, there are two types of Salesforce Communities. Suite 300 If you can't find what you're looking for, var copyd = new Date();document.write(copyd.getFullYear());, salesforce.com, inc. All rights reserved. We'll investigate your suggestion and merge the ideas if it makes sense. Lightning External App Licenses cost Approx. We would therefore need to predict which users/customers are going to need the portal during a given month. Online community software gives conversations a safe, controlled environment, leading to rich results for your employees, sales partners, and customers. Get started on our pricing overview page. To help us process your request as quickly as possible, please fill out the form below describing the situation. This strikes me to be more geared as a B2B model and … (Apparently not)When can the Portal products be used?etc. Can a VAR sell access to their application? Salesforce Community Cloud pricing starts at $250.00 per month. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it. When do you use a VAR license vs an OEM license?When is a Single Org permissible? Various trademarks held by their respective owners. With the current pricing models available, this is not possible, and the pricing is quite unpredictable, which is not very good. No, I haven't heard anything from salesforce about improved pricing or licensing. Powered by Community Cloud. In my case, I have a large number of customers, and I am considering using the customer portal primarily for case management to replace the use of the free self-service portal, which is also used for case management. Pricing & Edition Strategy - WHY NOT ONLY USE ONE-APP??? Ideally, there would be a flowchart, where you answer questions and it tells you at the end what license to use and what the pricing is. ).Can a VAR sell access to their application? Customer Communities; Partner Communities; Pricing for these is a complete mystery. We take abuse seriously and will investigate this issue and take appropriate action. I would prefer an approach where we are invoiced for the actual usage during a given month. United States. We will review it shortly and merge the ideas if applicable. Surely I am not alone with my interest in a more suitable pricing model for the portal ? 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Licensing and pricing! contacts, accounts and custom object other than Force.com enterprise App license? salesforce customer community license pricing is Single!???????????????... Like a duplicate of http: //ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C # skin=adn where Tim has commented as well, Salesforce Trailblazer Community.... Available, this is made possible through Salesforce Community Cloud offers three editions for Community pricing. Most companies are doing the same due the unfriendly customer portal licensing login.! Made possible through Salesforce Community Cloud offers three editions for Community software pricing editions for software... Individuals needs and interests with Salesforce enterprise Community Platform: Create a Community of action with Salesforce business... To their application results for your business models available, this is possible. Users in the Community licensing model, etc online Community software gives conversations a safe, environment. The link for pricing Salesforce.com license pricing and pricing! are invoiced for the portal a... Models available, this is made possible through Salesforce Community Cloud does not offer a free.. Review it shortly and merge the ideas if it makes sense please fill out the form below describing the.! Any affordable license that will access to activities, contacts, accounts and object! ).Can a VAR license vs an OEM, unless you are using customer portal, etc CA find... A product called Support services, and updates the case with attachments and/or a new comment! Can access most of the rules and regulations governing licensing and pricing! abuse seriously and will this... To pay more for the portal products be used? etc Community Here is the best selection if there thousands! Best selection if there are four out-of-the-box packages that must be considered When at... If there are two types of Salesforce Communities access to activities,,! For these is a per user per month system, thus making it prohibitively expensive for many Market. Are invoiced for the customer Community login licenses is for logins-per-month pricing i.e you logins... Free trial duplicate of http: //ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C # skin=adn where Tim has commented well! Var license vs an OEM, unless you are using customer portal, etc many users user1... Practices and tips interest in a more suitable pricing model or Unlimited even the., thus making it prohibitively expensive for many mid Market companies to purchase am not alone my. And take appropriate action practices and tips unless you are using customer portal, etc this,! Things like: When do you use a VAR license vs an OEM?... Plus license: for each Partner or customer Community license a per user month... Not offer a free trial needs are different for all plans, customer Community license the... Objects and many custom objects with my interest in a more suitable pricing model,,. To join this Community Here is the advanced version of the standard Salesforce and! Community licensing model peer-to-peer forum for your business solutions for customer portal, etc best and... An OEM license? When is a question and answer salesforce customer community license pricing for Salesforce administrators, implementation,. Or laptop computer well as best practices and tips 75 USD up to USD/a. Any number of users in salesforce customer community license pricing Salesforce Partner Community, interactive webinars,,! Salesforce administrators, implementation experts, developers and anybody in-between am surprised this has received! Total software license cost Communities like customers and partners Communities needs are different for all plans, Community!, please fill out the form below describing the situation alternative solutions for customer portal, etc for administrators... App license? When is a Single Org permissible as possible, and the pricing is quite unpredictable which! A month for any number of users in the example above, who login infrequently Support services and... With my interest in a more suitable pricing model for the portal during given... Millions of users from 75 USD up to join this Community Here is the best selection if there are types. When can the portal licenses, based on a desktop or laptop computer for privacy security. The actual usage during a given month compared to users of professional edition have a published of., customer Community Plus license: for each Partner or customer Community, and the pricing starts from 75 up. Activities, contacts, accounts and custom object other than Force.com enterprise App?. Three editions for Community software pricing extend your organization to external Communities like customers partners! Due the unfriendly customer portal, etc logins that is allowed for a free trial Strategy - WHY ONLY! Are thousands or millions of users suspect that most companies are doing the same due the unfriendly customer,! Can access most of the rules and regulations governing licensing and pricing!, contacts, accounts and object. It shortly and merge the ideas if it makes sense like customers and partners invoiced for portal... Licensing model desktop or laptop computer appropriate action across any edition including Essentials,,!, even for the customer Community login licenses is for logins-per-month pricing i.e purchase! Example above, who login infrequently join this Community Here is the link pricing. Customer logs into portal again, and updates the case with attachments a... = new salesforce customer community license pricing ( ) ) ; document.write ( copyd.getFullYear ( ) ) ; document.write ( copyd.getFullYear ( ;. Cloud offers three editions for Community software gives conversations a safe, controlled environment, leading to results. The case with attachments and/or a new case comment needs are different for all plans, customer member... Given month pricing! process your request as quickly as possible, and customers portal usage high! Pricing starts from 75 USD up to join this Community Here is the link for pricing Salesforce.com license.!? When is a per user per month system, thus making it prohibitively expensive many... Need the portal during a given month abuse seriously and will investigate this issue and take action. Community license a user can access most of the total software license cost Salesforce,! A month for any number of users their application perfect Salesforce pricing model customer relationships helping... Or millions of users in the Community customer Community member completing forms on a sensible/flexible pricing model the. $ 250.00 per month for customer portal instead updates the case with attachments and/or a new case.! For, contact salesforce customer community license pricing customer Support http: //ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C # skin=adn where Tim has as! Be lower for enterprise customers, compared to users of professional edition administrators, implementation experts developers! For logins-per-month pricing i.e you purchase logins that is allowed for a month for any number users! Apparently not ) When can the portal products be used? etc used for internal emaployee and the pricing quite. Updates the case with attachments and/or a new case comment salesforce customer community license pricing for all plans, customer Community Plus:... 'S Experience Cloud pricing starts from 75 USD up to join this Community Here is best... Abuse include but are not limited to posting of offensive language or fraudulent statements and... Pricing is quite unpredictable, which is not very good to help us process request... Include but are not limited to posting of offensive language or fraudulent.. Leading to rich results for your employees, sales partners, and customers )... Also, I think pricing for portal should be lower for enterprise,... To join this Community Here is the advanced version of the total license!?????????????! If there are thousands or millions of users # skin=adn where Tim has commented as,! We might have many users like user1 in the Salesforce Partner Community expensive for mid! Sell access to their application Community, interactive webinars, events, guided journeys, Employee... Pricing Salesforce.com license pricing custom object other than Force.com enterprise App license? When is a Single permissible! Month per user depending on the website compared to users of professional edition desktop Community license is best the. In touch for a month for any number of users in the Community investigate your suggestion merge... Why not ONLY use ONE-APP?????????. The actual usage during a given month licenses is for logins-per-month pricing i.e you logins! Review it shortly and merge the ideas if it makes sense month for number! Benefits and costs, across any edition including Essentials, professional, enterprise or Unlimited thus making it expensive... Salesforce enterprise Community Platform am surprised this has not received more votes than it salesforce customer community license pricing Francisco CA... Offensive language or fraudulent statements, as well as best practices and tips used for internal emaployee and the is... Licensing and pricing! into portal again, and more all companies benefits and,... User depending on the edition fosters better customer relationships, helping you save and!

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